Associate Director of Employment Services

SF LGBT Center
San Francisco
Mission Statement: 

The mission of the SF LGBT Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.Our four priorities are to:

  • Foster greater opportunities for people to thrive;
  • Organize for our future;
  • Celebrate our history and culture;
  • Build resources to create a legacy for future generations.
    Position Description: 

    GENERAL SUMMARY: The SF LGBT Center’s Economic Development Team seeks an experienced Associate Director of Employment Services. Candidate should approach the work with a racial equity lens and have experience supporting and managing staff working with diverse communities with a wide range of needs and experiences. Candidate should exemplify our team leadership values that include:  

    • Demonstrated commitment to racial equity and inclusion 
    • Commitment to serve the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
    • Accountability and transparency 
    • Compassion and humility  

     Role Overview: The Associate Director of Employment Services oversees the implementation of employment services under the general direction of the Director of Economic Development.  Programs include the LGBTQ Employment Program, the Trans Employment Program (TEP), and a specialized access program serving the Tenderloin and SOMA communities.    This position supervises four paid employees (three employment specialists and an employment coordinator) and may supervise interns and/or volunteers.  Overall responsibilities include staff supervision, training and development; drafting of grant and statistical reports; fundraising (primarily supporting grant writing efforts and program revenue generation); grants/contracts management, including serving as the lead for government contracts; and supporting day to day programming, events, and client services.  In addition, the Associate Director of Employment Services will develop and manage employer relationships, external relationships, program planning, and is responsible for reporting on program goals and budgets.    ESSENTIAL RESPONSIBILITIESProgram Management:  Under the general direction of the Director of Economic Development, design and implement initiatives specifically tailored for Trans/GNC/LGBTQ community members and that remove barriers to employment and support skill gains for job seekers. These initiatives may include programming which bundle workforce development, economic security, and/or small business services.  

    • Develop, track and assess annual program plans for all employment services programs  
    • Ensure alignment of programming with program priorities and grant deliverables  
    • Ensure data collection and program evaluation that measure program impact. Evaluate program success against established benchmarks and work with the team to improve programs. 
    • Lead collaboration for program outreach strategies with employment services team and marketing team including planning and coordinating outreach events; drafting of outreach materials  
    • Maintain relationships with collaborative partners, professional networks, and other community groups supporting collaborative programs and activities, referrals, and initiatives. Represent the agency in various workforce and economic development meetings and events 
    • Serve as the lead in maintaining overall communication with funders and grantors in this work, including Office of Economic and Workforce Development, Human Services Agency, and other institutional (corporate or foundation) funders 
    • Develop and track annual program budget that aligns program needs with funding sources, including restrictions and/or grant limitations 
    • Support fundraising for the program, including maintaining relationships with funders, preparation of grant reports and documents, and liaising with grant writers to develop and submit proposals 
    • Ensure program compliance with all grants, program certifications, and standards including city contracts.  
    • Research emerging trends and strategies in in the workforce and vocational services sector, and participate in long-range program planning 
    • Ensure adequate Employment Services Program administration, including reporting, filing, supporting all audit preparation and developing monthly and annual program reports. Oversee client files and ensure client confidentiality for program participants.   

     Team Management:  Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision. Directly supervise Employment Services Coordinator(s), Specialist(s) and Associate(s) as well additional Employment Services program staff, interns or volunteers that join the team as the program grows. 

    • Provide direct supervision that ensures each staff member has ongoing support for direct service work, including tools to work with vulnerable clients and community engagement 
    • Create an individual work plan for each staff supervised that supports sustainable capacity for program deliverables and includes professional development strategies  
    • Provide internal trainings and arrange external trainings to support the professional development and build the capacity of team members in employment services 

     Program Delivery:  Work with the employment services team to support ongoing direct services and programs. 

    • Provide individual services to program participants, including intakes and assessment, case management, coaching on job search and career development, and placement of individuals in jobs 
    • Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives. Provide career and vocational and employment counseling and support the development of an Employment Action Plan 
    • Provide ongoing support to participants in the implementation of their Employment Action Plan as they navigate the job market and provide internal and external referrals as needed 
    • Coordinate, develop, and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including resume and cover letter writing; completing employment applications; interviewing techniques; networking; effective workplace communication 
    • Develop and facilitate individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities/ teaching which address learning styles and disabilities 
    • Manage LGBTQ Career Fair and other hiring events throughout the year, including leading the team on employer engagement, and program development 

     Other Duties:  

    • Coordinate employment services program activities with other agency departments, including resource development, grant writing, communications, data management, volunteer program, and other program teams 
    • Participate in long-term program planning for the Economic Development Department which informs the long-term strategic goals of the SF LGBT Center 
    • Other duties as assigned 
    Client Services


    • Understanding of the needs of vulnerable LGBT communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities 
    • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social and economic justice. A champion for building pathways for people not served by mainstream systems 
    • Experience in supervising staff with a wide range of work styles and a racial equity lens. 
    • Minimum two years of experience working in workforce development and/or trauma-informed case management work 
    • Demonstrated ability to work with a broad cross-section of the LGBT community.  Strong competence in transgender issues and culture is required. 
    • Strong communication and interpersonal skills, ability to maintain confidentiality 
    • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.  
    • Ability to work in a culturally diverse and fast-paced environment. 
    • Fluency in English is required. Bilingual skills highly desired. 
    • Extremely organized, efficient and detailed oriented.   
    • Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).  Salesforce proficiency highly desired. Experience with project management tools.  
    • Availability on some weeknights and occasional weekends
    Application Deadline: 
    Monday, October 14, 2019
    Application Instructions: 

    APPLICATION PROCESS: Applicants will be reviewed on a rolling basisSubmit Cover Letter expressing your interest and Resume detailing experience/qualifications. SF LGBT Community Center1800 Market StreetSan Francisco CA 94102Email: jobs [at] () (please include position title in subject line) NO PHONE CALLS PLEASE

    Position Level: 
    Country/US Territory: 
    United States