Director of Employee Experience

SF LGBT Center
San Francisco
Mission Statement: 

THE SF LGBT CENTER www.sfcenter.orgThe mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations.
Position Description: 

The SF LGBT Center is not just the bright purple building that catches your eye at 1800 Market Street, it is a focal point for the LGBT community of San Francisco, where individuals who need resources, support, or a safe space to gather can find comfort and celebration. The Director of Employee Experience is newly created position on the senior leadership team tasked with developing and sustaining the center's life cycle of employment for it's 35 person staff, stregthening the Human Resources infrastructure, policies and procedures and organizational culture utilizing racial equity framework. HR administrative functions (i.e. benefits management, time tracking, etc.) will continue to be held separately by the Center’s Director of Finance. This position reports to the Deputy Director and will manage consultants and contractors, there are no direct internal reports. 

  • Serve as a member of the Center’s leadership team, modeling and cultivating a strong and healthy workplace culture with a whole-person approach to management.
  • Develop and oversee the Center’s HR programs including process/system development, planning, execution, training and evaluation.
  • Support managers and all staff in addressing human resources issues through coaching and thought partnership. Diagnose and facilitate resolution of staff conflicts and challenges.
  • Manage external resources (facilitators and consultants) that support HR programs including restorative justice practitioners, recruiters, educational trainers and conflict mediators.
  • Develop and manage a calendar of staff-wide educational training, ensuring that educational and career development opportunities are implemented and evaluated.
  • Research, design (including incorporating stakeholder feedback) and propose written HR policies and protocols. Lead roll out of policies through staff meetings, trainings and written communication.
  • Align and implement annual racial equity operational plans as related to HR policies, practices, protocols and employee engagement, that derive from the Center’s multi-year Racial Equity Plan.
  • Partner on work that helps measure metrics of employee and candidate pool diversity and compensation parity to use in a variety of planning processes.
  • Work with groups of staff members to design and implement opportunities for team building, promoting a stronger more cohesive organizational culture.
  • Design and maintain a system that measures employee satisfaction, conduct regular exit interviews and implement other evaluation strategies to be determined.
  • Solid understanding of the needs of vulnerable LGBT communities and strategies to meet their needs
  • A commitment to racial, social and economic justice as well as the SF LGBT Center mission
  • A minimum of 3 years in management or leadership roles focused on human resources, organizational development and/or employee engagement programs
  • Proven skills in conflict management, workplace training and teambuilding, employee satisfaction evaluation and HR policy - with the integration of racial equity practices
  • The ability to offer innovative, entrepreneurial, solution based approach to complex issues
  • A commitment to structure and leadership that allows team members to share power and influence in decision making process
  • Excellent communication and interpersonal skills
  • Ability to work independently and within a team-oriented structure
  • Critical thinker with ability to analyze issues and contribute to agency leadership
Application Deadline: 
Friday, January 8, 2021
Application Instructions: 

Please visit the link provided and submit a cover letter and resume.  EQUAL OPPORTUNITY The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute. 

Position Level: 
Carolyn Hodge
Country/US Territory: 
United States