To advance the experience of orchestral music, support the people and organizations that create it, and champion the contributions they make to the health and vibrancy of communities.
Position Summary:The Manager, Knowledge Center reports to the Director, Knowledge Center and manages occasional internships. S/he is charged with delivering a first class service to League members.The advent of the League’s new Strategic Plan, combined with substantial investment in new technology infrastructures, presents the opportunity for the right individual to make a significant difference within the League and the orchestra field. Primary Responsibilities:
- Member liaison: Be the Knowledge Center’s primary contact point, clarifying Inquiries and following up on survey non-responses. Build ongoing relationships with members and others in the field.
- Data Collation and interpretation: Identify information resources relevant to Inquiries. Pull relevant data from League databases and explain data limitations / caveats. Draft data-driven responses to Inquiries. Maintain and fulfil annual schedule of data supplied to partner organizations.
- Survey administration and reporting: Manage survey administrative and communications schedules. Identify data entry errors and outliers. Pull data and formulate survey reports. Maintain clean records of survey participants. Create new surveys within online survey platforms.
- Technology: Support the department’s adoption of new knowledge management and customer relationship management technologies, including researching and testing new approaches.
- Knowledge management: Ensure that department’s knowledge and information resources are current and fit for purposes. Audit, catalogue, archive and digitize historic data. Identify critical gaps in resources, and implement agreed upon strategies to address them. Gather and share current understanding of best practices in the research, data and associations fields. Maintain awareness of best practices in knowledge management, data protection and data hygiene.
- Monitoring, evaluation and impact tracking: Maintain and improve on systems for monitoring the department’s performance and communicating the impact of its work.
- Events: Represent the League and raise awareness of Knowledge Center services at League conferences and other events. Manage conference speaker logistics.
- Project management: Plan, schedule, manage and monitor projects, as required.
- Strategy and planning: Recommend systems / process improvements to ensure that the field's critical knowledge and information needs are understood, and that League members derive maximum possible value from the department's work.
- Human resource development: Plan and oversee the work of interns.
- Cross-departmental working: work collaboratively and proactively with members of all League departments. Plan and lead Knowledge Center orientation sessions for new League staff.
- Undertake other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Experience / Knowledge / Skills:2+ years’ of professional experience is anticipated.Candidates should bring proven data management skills, including strengths in Excel and database administration. The ability to identify data anomalies and explain data limitations to non-specialists is required. Significant experience of online survey design, administration and data collation is also expected. Accuracy and attention to detail are essential attributes, as well as the ability to schedule and manage multiple annual survey projects alongside ongoing Inquiries work. A desire to connect with and support League members is essential, and experience of working in customer-facing roles will be beneficial. Strong telephone and written (email) professional communication skills are required. The ideal candidate will rigorously maintain existing systems and processes, whilst seeking continual improvements for the benefit of League members and adapting readily to change. S/he will be excited to work in a climate of organizational and field-wide change. A knowledge of the orchestra and non-profit fields is beneficial, but not required.
. Please email your resume, cover letter, and salary expectations to Karen Yair, VP, Knowledge Center: kyair [at] americanorchestras.org. Your application materials must clearly demonstrate how your experience, knowledge and skills qualify you for the position as outlined above.