Program Manager

Asian Family Support Services of Austin
Position Description: 

Position Summary:Started in 1992, Asian Family Support Services of Austin is a non-profit organization that helps and empowers Asian survivors of domestic violence, sexual violence and human trafficking, improves their access to services and increases community awareness of various forms of gender-based violence and oppression. AFSSA is committed to providing the highest quality, client centered and strength based services. The Direct Services Program Manager will be responsible for providing culturally-grounded and trauma-informed supportive client services for Asian and immigrant survivors of domestic violence, sexual violence and trafficking. Additionally, the Direct Services Program Manager will manage the 24-hour agency hotline. Services provided will consider cultural, language and religious dynamics that are traditional barriers to the Asian and immigrant community in fully utilizing available community resources to ensure safety and well-being. This position will directly report to the Client Services Program Director. Essential Job Functions:                 Hotline Management

  • Oversee all aspects of AFSSA’s 24-hour hotline including the development and implementation of best practices and protocols, management of hotline software.
  • Develop current and applicable hotline resources, information and training materials
  • Facilitate ongoing trainings for staff, volunteers and hotline advocates on hotline protocol
  • Analyze data, evaluate and report effectiveness of hotline services

Program Management 

  • Provide support, supervision and evaluation to hotline and direct service staff members
  • Collaborate with direct service staff team members to address myriad of client case management needs
  •  Participate in individual, team and clinical supervision meetings
  • Maintain proper client records, maintain and update resource guides, document intake/progress/exit procedures and program data
  • Evaluation of program and development of progress reports to the Program Director and Executive Director
  • Adhere to all agency, state and federal policies and regulations
  • Other duties as assigned

 Advocacy and Collaboration

  • Provide comprehensive and confidential trauma-informed crisis intervention services to survivors of domestic violence, sexual violence and trafficking
  • Provide legal advocacy services around civil, criminal and immigration issues
  • Provide individual advocacy and case management services to support survivors in identifying needs and options within the framework of their cultural milieu, abilities, and support network
  • Accompany clients to legal, medical and other appointments as necessary
  • Facilitate client support group sessions
  • Build and maintain alliances and partnerships with social service providers
  • Participate in local coalitions and task forces 
Client Services

Required knowledge, abilities, and skills:·         2 years of staff supervision experience in a community based organization·         2 years of program management·         Experience in trauma-informed service provision·         Knowledge of culturally-grounded service provision to traditionally underserved populations·         Knowledge of Asian cultures, respect for all cultures, and ability to interact with diverse groups·         Strong familiarity with one or more Asian languages·         Experience with utilizing and managing client database programs·         Experience in victim/survivor advocacy, crisis intervention/counseling utilizing various modalities·         Knowledge of local Austin-area community resources·         Knowledge of gender-based violence issues and their impact on individuals and families and experience working with individuals who have experienced trauma·         Knowledge and proficiency in the use of computers, internet searches, smartphone devices and other software packages·         Ability to maintain effective relationships with staff, volunteers, community and national partners·         Ability to plan and organize work in an effective and timely manner·         Ability to maintain flexible schedule in accordance with program needs

Application Deadline: 
Thursday, March 31, 2016
Application Instructions: 


  • $32,000-$35,000
  • Valid U.S. work permit

Please send resumes to AFSSA at info [at]  or P.O. Box 14234, Austin, TX 78761.  For more information, visit www.afssaustin.orgNo phone inquiries.  AFSSA is an equal opportunity employer and does not discriminate on the basis of age, sex, race, language, ethnicity, religion, national origin, gender, gender expression, gender identity, marital status, sexual orientation, or status as a veteran with a disability.     

Position Level: