Technical Assistance Manager

National Network of Abortion Funds
Mission Statement: 

The National Network of Abortion Funds builds power with members to remove financial and logistical barriers to abortion access by centering people who have abortions and organizing at the intersections of racial, economic, and reproductive justice. 

Position Description: 

The Technical Assistance (TA) Manager leads our technical assistance strategy and activities. They lead our program to triage TA requests from our abortion fund members by designing and implementing NNAF’s external TA intake process and internal referral system. They also have a particular focus on scaling and resourcing abortion funds by disbursing money to our members. Specifically, they lead our growing Direct Abortion Funding re-grant program, where we plan to disburse up to 1 million dollars to abortion fund grantees. The TA Manager is committed to bringing a racial, economic, and reproductive justice lens to traditional organizational development competencies. The TA Manager is an innovator and implementer of new and existing Membership programs and strategies and how they overlap with other Membership Department strategies like Network building. They hold vision, project management, and the supervision of an associate position. 

  • Supervised by: Membership Director
  • Supervises: Technical Assistance Associate
  • Status: Full-time, exempt, salaried
  • Compensation: $65,000-$72,000, commensurate with experience
  • Benefits: Competitive benefits package currently including 100% employer paid health insurance/50% for dependents/families, a 5% employer retirement match, 3 weeks vacation, 14 holidays, generous sick time, and a commitment to professional development.
  • Location: Flexible

 Essential Job Functions: Technical Assistance Programs (approximately 50% of the position)

  • Technical Assistance
    • Lead the design and implementation of our Technical Assistance program in collaboration with NNAF staff and supporting consultant(s).
    • Ensure that 100% of TA requests from our abortion fund members are responded to by responding to some requests directly and appropriately referring other requests across the NNAF staff.  Implement a “menu” of support options for our membership with clear guidelines and expectations. Set process internally amongst NNAF staff and consultants for how requests are met.
    • Lead coordination of high level technical assistance for funds on organizational development, and loop in Membership Director and/or the Organizational Development Manager during high stakes conversations or technical assistance that requires deeper strategy.
    • Works closely with the Organizational Development Coordinator & Manager on the creation of  tools, resources, templates, and best practices from abortion funds, and other values aligned organizations to to develop a “Network Library,” or abortion fund resource bank. Partners with NNAF’s Information and Technology (IT) staff on the creation of online learning modules.
  • Direct Abortion Funding Program
    • Ensure the disbursement of up to $1 million in restricted direct abortion funding dollars to abortion fund grantees, including being responsible for quarterly reporting requirements from each grantee and managing their technical assistance support requests. Partner closely with the Development team on reporting needs for donors of this program.
    • Lead the annual application and decision making process through our transparent and data driven rubric. Work closely with the Data Systems Manager and Member Systems Manager to design network TA strategy.
    • Work with Data Systems Manager to  connect learnings to other organizational priorities and strategies.

 Member Support Systems and Evaluation (approximately 20% of the position)

  • Assess the effectiveness of our technical assistance interventions and benchmarks with the support of the Member Systems Manager and Evaluation Consultant(s).
  • Inform the design and maintenance of technical assistance processes and workflows within Member Support Systems
  • Support annual Membership Enrollment and Membership tracking by:
    • Interacting with Salesforce and tracking key TA needs as well as progress on how funds are innovating in service delivery.
    • Supporting the annual Values Alignment coaching and office hours.
  • Ensure that NNAF staff effectively track successes and challenges of our funds and programs over time as they manifest in the TA program

 Management (approximately 20% of the position)

  • Supervising assigned staff: Write position descriptions and hire assigned staff.  Conduct supervision and evaluations and foster a relationship of mutual feedback. Provide ongoing mentoring to facilitate strategic growth for assigned staff and monitor individual work plans. Delegate responsibility and empower employees to take ownership over their roles and goals. Conduct necessary performance improvement plans, terminations, and other personnel actions in accordance with personnel policies.
  • Department Leadership: Collaborate with and support the Membership Director in effectively planning and implementing department work plans in consultation with NNAF’s strategic plan. Serve as a channel for communication within the organization, such as major decisions of the Leadership Team and the main goals of the organization to assigned staff, in coordination with and complementary to organization-wide communications.  

 Other (approximately 10% of the position)

  • Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required virtual staff communications.
  • Protect the organization by keeping information confidential.
  • Update professional knowledge by participating in educational opportunities approved by NNAF, maintaining networks, and participating in professional organizations as relevant to your role.
  • Perform duties required of all staff to support smooth internal operations such as submitting timely expense reports, reimbursement requests, and timesheets.
  • Perform other duties as assigned by supervisor.

  Travel Expectations: Ability to travel as job requires, approximately 8 - 10 times minimum per year. Travel will primarily be overnight, for approximately 3-7 days, and national. Occasional international travel may be required. Regardless of where employee lives, and barring travel delays outside of an individual’s control, employee must be able to arrive at destination on-time.  

Qualifications: 

Job experience requirements

  • 5 years of experience developing and implementing programming and technical support for chapters, affiliates, or member organizations, with a particular focus on organizational development needs of grassroots, direct service nonprofits.
  • 3 years of experience planning content and network/cohort building that support grassroots organizations that range in size and scale
  • 3 years of experience planning, implementing, and evaluating projects with year-long work plans.
  • 1+ years of experience in supervision.

 Specific skill sets

  • Project planning and management
    • Creating short- and long-term project plans
    • Collaborating across departments and getting buy-in on team roles
    • Setting project team’s agendas and priorities
  • Budget management
  • Facilitation
    • Remote facilitation of coaching calls, conference calls/video meetings, and working group meetings
    • In-person facilitation of workshops, working groups, plenaries, and convenings
    • Ability to read the energy of the room (or call) and pivot as needed
  • Relationship-building
    • Relationship development and management skills
    • Ability to relate to and empathize with others
  • Management and supervision
    • Ability to work with and supervise people who have different styles
    • Effective delegation
    • Ability to be both an excellent individual contributor as well as an excellent manager
  • Excitement and willingness to learn our Salesforce database system. Salesforce experience a plus but not required.

 Qualities

  • Committed to abortion access and full reproductive health care for all.
  • Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
  • Ability to enjoy collaboration and be a part of a dynamic, highly productive and integrated team; maintain flexibility and effectively manage ambiguity in a responsive work environment.
  • Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
  • Open to giving and receiving feedback and committed to practicing this regularly.
  • Belief in bucking the trend through progressive policies to create a new vision for our future.
  • Appreciation of working with diverse staff and board in an organization committed to racial justice.

 Work Environment:The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions.  

  • Depending on location, a combination of in-office and virtual office at this time. Must be able to participate in online virtual communications including email, video conferencing, and other online tools used to facilitate virtual office culture and work sharing.
  • This position is full time, with employee’s regular full time schedule to be approved by supervisor. Regular hours must include attendance during core business hours from 12:00pm – 5:00pm Eastern Time, Monday through Friday. Occasional work on evenings and weekends as needed.
  • Must be able to conduct business in English; however, fluency in languages other than English is a plus.
  • Smoke- and drug (illegal or recreational)-free environment.
  • Some work at off-site locations may be required; NNAF aims for accessibility in any off-site location that we have control of, but some of them may not be fully accessible.
  • This role routinely uses standard office equipment such as computers, phones, and scanners. Employee is regularly required to communicate effectively via computer, via phone, and in person.
  • This role requires frequent sitting.

  

Salary: 
$65,000 - $72,000
Application Deadline: 
Wednesday, May 22, 2019
Application Instructions: 
  • Application Deadline: May 22nd, 2019 11:59PM PT for full consideration (open until filled)
  • Click the following link: (https://abortionfunds.bamboohr.com/jobs/view.php?id=13) and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at] abortionfunds.org.
  • Estimated Start Date:  July 29, 2019

NNAF is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, NNAF actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, NNAF is committed to fostering the leadership and elevating the voices of women, young people, people of color, Native people, immigrant and refugees, low-income people, LGBQ+, and transgender, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.  

Position Level: 
management