YouthLink Manager

Fort Laudersale
Mission Statement: 

CenterLink strengthens, supports, and connects LGBTQ community centers.

Position Description: 

Overview:  The YouthLink Manager will manage the Q Chat Space program, a digital LGBTQ+ center where teens join live-chat, professionally facilitated, online support groups, and assist the Director of YouthLink in providing support to LGBTQ+ youth centers and programs through peer-based technical assistance, training, and networking opportunities for youth center leaders and youth program staff.Key Responsibilities:Q Chat Space related tasks include:

    • Monitor transcripts of Q Chat Space conversations 
    • Gather and analyze data from transcripts, youth satisfaction surveys, feedback from Q Chatters (youth participants who commit to join regularly), and other sources to provide feedback and support to facilitators and to make improvements to the program and protocol 
    • Provide direct feedback to individual facilitators as well as ongoing support to all facilitators through various mechanisms (e.g. monthly meetings, booster trainings, etc.) 
    • Make improvements to the program in response to data analysis including changes to scripted messages, protocol, and trainings 
    • Provide guidance on content and topics for discussions 
    • Train new facilitators
    • Supervise the Q Chatter program (youth participants who commit to join regularly) including recruitment and selection of youth, orientation, and ongoing communications
    • Identify opportunities to increase engagement by youth and implement as appropriate
    • Work with national and local partners to encourage them to promote Q Chat Space and support them in doing so
    • Identify and implement ways to encourage youth who have already joined chats to join multiple chats
    • Hire and supervise young adults who provide content for social media profiles for Q Chat Space
    • Implement promotion strategies
    • Direct vendor in implementing digital marketing campaigns

Support to LGBTQ+ youth centers and programs tasks include:

    • Maintain and update a resource library
    • Maintain and expand a listserv
    • Coordinate relevant webinars, including identifying appropriate topics and presenters, promoting opportunities, and hosting
    • Identify resources for monthly resource newsletter
    • Support monthly networking call

Skills and Competencies:

  • Knowledge of LGBTQ+ youth issues, high sense of responsibility and commitment to improving the lives of LGBTQ+ youth
  • A commitment to racial equity and demonstrated experience working with communities of color and specifically LGBTQ+ youth of color
  • At least 2 years of social services or youth services experience; preference will be given to candidates with experience working with LGBTQ+ youth, and particularly LGBTQ+ youth of color and transgender youth
  • Demonstrated experience with program monitoring, development, and evaluation
  • Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills
  • Proficiency with Microsoft Office, email and internet applications, spreadsheets, and social media
  • Ability to work as a member of a team, but also be a self-starter
  • Ability to work under pressure and complete multiple tasks simultaneously

It’s a bonus if you...

  • Speak and write Spanish fluently
  • Location:This position is a remote position.
The hiring range for this position has been established at $45,000 - $50,000 and is commensurate with skills and experience.
Application Deadline: 
Monday, March 1, 2021
Application Instructions: 

How to Apply:If you’re interested in joining our team, please submit the following via email with the subject line “Application for YouthLink Manager” to careers [at] () by March 1, 2021:

  • A cover letter describing your interest in CenterLink
    • Include how your experience has prepared you for this role
  • Your resume
Position Level: 
The YouthLink Manager will manage the Q Chat Space program
Country/US Territory: 
United States